I was looking for a VPN I could use and this came up as one of the first options. I saw it said there was a money-back guarantee and a trial period. I purchased the one-month plan and quickly saw the program itself was not the best. I didn't even use the product and asked for a refund within the first hour of the payment. I was told to wait and they'd have someone get back to me. I sent three more messages and no one got back to me. Well, they finally got back to me after the trial period. No potential for a refund because it was after the trial period even though I had messaged them three times prior, one even being within the first hour of me purchasing it. If you decide to go with this VPN, just know there isn't a trial period. they will just wait till your trial period is over before even responding to your refund request. If this is how bad service is, I can't imagine what else they are not willing to help you with.
I was paying for a monthly subscription but then paid for a 5-year subscription (non-recurring) to save money. This was in late March. I paid $99.99 for the 5 years. I then checked my account on their website to see if I needed to cancel the monthly subscription. The only active subscription shown there was the 5-year. There was no option to cancel anything. I checked thoroughly. Then I was billed $10.99 in late April for the monthly subscription. I contacted customer service to correct this. They said I did have two active subscriptions. They canceled the monthly plan, but they refused to refund me for the errant charge. I explained that there was no option to cancel. They ignored me and blamed me for the charge and insisted they were not at fault.
They didn't give me my refund and ignored my emails as well. I need my money back right now, I was just trying and testing but that service is real bad... Give my money back y'all be scamming people out there y'all a shame.