Kezdetben problémám adódott a szerverhez kapcsolódással és 2 napot töltöttem a hiba elhárításával, az igen aktív ügyfélszolgálat segítségével. Ezután beszélnem kellett Ferdinándal, az ügyfélszolgálati képviselővel, akinek segítségével néhány perc alatt megoldottuk a problémát. Nagyszerű ügyfélszolgálat! Most minden kiválóan működik!

Mivel kevesebb, mint 24 órája vagyok az ügyfelük, így csak igen limitált feedback-et biztosíthatok, habár ez igen pozitív. A kapcsolat és a szolgáltatás minősége: nagyon jó. Az alkalmazás beállítása: egyszerű. Problémám adódott az idegennyelvű weboldal elérésével és segítséget kértem a PureVPN ügyfélszolgálatától. A képviselőjük számos megoldással segített a chaten keresztül. Figyelembe véve, hogy nem vagyok számítógépes szakember és hogy adódott néhány technikai akadály, az egész folyamat több mint egy óráig tartott, és végül sikerült manuálisan beállítani egy specifikus VPN hálózatot, ami megoldotta a problémát. Most teljes hozzáférésem van, ami működőképes külföldről. Szerény tapasztalatom alapján nagyon is ajánlom ezen VPN szolgáltató igénybevételét.

A PureVPN lifetime tervezetét használom. Jelenleg, a PureVPN kiválóan működik a Windows 7 operációs rendszeremen, de nem ennyire tökéletesen az android rendszeremen, ezért adok 4 csillagot. Az ügyfélszolgálat meglehetősen segítőkész és udvarias, a segítségükkel minden aggodalmam hiábavalónak bizonyult a nap végére.

1) Many servers down, or very slow, can't download torrents 2) I've tried using their customer service reps and they just don't help, all they can do is read a script and not think outside the box 3) I tried all their suggestions and got nowhere with my VPN issues 4) I have never had a worse service in my life

Next to a good product, you have an amazing 24/7 support. Didn't take me longer than two minutes to clarify everything with Stephen James on the LiveChat. Super clear instructions and fast answering. Thumbs up!

PureVPN is sluggish and speeds are not at the top of the chart. It has good support, no real issues aside from the ones I have mentioned. I wouldn’t go back to PureVPN as I found others to be similar with lower speeds and problems with some servers dropping connections.

I love Pure VPN, I’ve never had any issues with them. I’ve been using them for over a year now. I tried a few others and they don’t hide your DNS, only your ip address, which Pure VPN does. Highly Recommended.

I use PureVPN mainly on my Chrome Extension. It connects in a sec and very fast. The windows app can be buggy. However, the chat support is very helpful and solve all the problems i have! Highly recommend.

PureVPN is sluggish and speeds are not at the top of the chart. It has good support, no real issues aside from the ones I have mentioned. I wouldn't go back to PureVPN as I found others to be similar with lower speeds and problems with some servers dropping connections.

I have Been with these guys for three years and signed up for three more. Paid with Bitcoin and no problem thanks to Stephen James from PureVPN. Value for money if you are an Australian and a really good price at the moment.

No problems at all, one of the easiest setups and overall very good results in terms of speed and reliability. Really quick responses from the support team (I had selected the wrong configuration at first and changed my mind).

Just starting to use PureVPN,it has only been 1 week. So far it has been a great product, easy to connect and use, user friendly interface, and every time I faced an issue or faced a limitation, I received instant help and support. Really appreciate their service.

Just starting to use PureVPN, only been 1 week. So far it has been a great product, easy to connect and use, user friendly interface, and every time I faced an issue or faced a limitation, I received instant help and support. Really appreciate their service.

It took me a while, but after contacting the agents, I quickly set up all my devices to my account. My only complaint is the inability to use my desktop app as a hotspot, but other than that, it all works great! :)

I signed up, nothing was what it claimed. Nothing really worked at all, went thru the live help - they tried to get me to let them 'remotely troubleshoot' the problem, LOL that was NOT even going to happen. 4 hours later (4 hours after sign up) and I was done.I filled out everything similar to what they described in the cancellation form, going through back and forth with them via email now and it's 48 hours later, they are determined to 'keep me as a happy customer'. I'm done. Next step will probably be to try to claim back from Paypal. Bottom line? AVOID PUREVPN at ALL COSTS!!!!

Spent a full day being passed from operator to operator trying to connect vpn and dedicated IP. Got back onto purevpn live chat this morning and was greeted by agent Ryan,I was quite short with him at first after all the runaround the day before,but how wrong he sorted me out with no problem and with excellent guidance,had my two laptops up and running on purevpn in no time.Thanks again agent Ryan

I have used Pure VPN for several years now. They have great customer service (they actually solve problems!). I like the fact I have 5 signed accounts, that alone saves me tons of money. I also like the fact it works seamlessly across so many devices too. I have tried several other vpn servers but Pure beats them all.

I was quite frustrated as the user authentication box was not appearing whenever I opened up Pure and I could not connect. O'Brien on the live chat quickly sorted this out and problem solved. I cant just quit the app, I actually need to log out. There you go! All working fine now.

Thank you Stephen James for answering my questions and your help. My question was about subscription and extension and was solved without any fuss and problems. After 3 years with PureVPN I don't have any problems that is why I have extended for another 5 years

Great Service. Stephen James helped me to get a service working that everyone seems to have trouble with. Fast help, that really understood the problem. Really good to have service of this quality! Great Stuff!!!

Had a problem with the dedicated IP not resolving, spoke to Daniel on live-chat who issued me a new account and had it up and running within 30mins. Very pleased with the speedy resolution. Kept a customer!

The OSX clients -- all of them -- drop the connection w/o warning or attempt to reconnect. That leaves me out there "naked." Droid connection is much better but eventually seems to give up w/o notification. Service in chat is amazing. Always there and always helpful. I worked with Ryan today. He was awesome. Very courteous and professional. I am not Ryan's mom. :)

It all seems to work well. The one issue I do have is that the OSX client (latest) drops the connection frequently and doesn't try to reconnect or give me a warning so I'm "out there naked." Droid client is better but I think gives up eventually. Your online chat service is awesome. Ryan helped me today. Very courteous and professional and I got a great deal.

I am really happy now with the newest update for both my Android phone and Windows 10 laptop. The smart connect feature on my Android phone is so nice and was badly needed. I am an American living in Zhuhai China, so a great working VPN is absolutely essential here.

Pure VPN has been working great - fast and reliable. Outstanding support as well. Stephen James just helped me quickly transition to a new computer - he had me back up an running in a couple of minutes. Nothing but good things to say!

I have been using Pure VPN for several years and this is the first time I have needed support. My issue was attended to very promptly by STEPHEN JAMES, The solution provided exceeded my expectations. Excellent support with excellent user experience

Bought the subscription on an impulse. Was regretting it 48hrs later and wanted a refund but the online support was marvelous. Not only did they resolved my issues without any hesitation, even if I wanted to proceed to terminated after 2 days it was no questions asked policy! Have been using Purevpn for a week now, I'm very delighted with the speed of connections, availability of servers, on the fly no-nonsense tech support and it's very easy of use. Try it, you won't regret. By the way I'm not affiliated in anyway to Purevpn, just a happy end user.

I work in China. PureVPN service is very good！ Whether you encounter any problems, they can help me solve it remotely. This is very important. Talk about shortcomings The official website can not visit in China without VPN. This is troublesome in the face of problems. Also in the absence of VPN is impossible to buy it because you can not even open the website. But the service is still very good, very fast solution. Hope can be resolve.

All the chat people stuck with me until I was successfully protected with PureVpn. They were patient and made sure I finally understood how to get their service working, Abbot was really great working me through the whole VPN connection along with his other co workers that I had to contact through chat to understand this process.

This works great for what I need and is easy to use at a reasonable price, cheers! I’ve had no real problems so far and the customer service has been useful and easy to use. Haven’t noticed too much of a change in my internet speeds as compared to some other programs I have used in the past.

I lost my vpn whilst watching on chrome, needed help and spoke to Tevez on live chat, he was 100% helpful and very patient with me, and sorted out my problem he used team viewer to help solve the problem which made it very easy to solve my issues.

Just bought purevpn and the tech support Angelo was very patient with me in setting up my purevpn service, pretty decent! Better than the other one I had because you never really talked to a human. Everything seem automated at my last vpn service, but this one really had a real people and not machines, big thumbs up.

I had an account for 3 months so far,I have used online chat for service, first to get me connected to torrent, (super fast btw), second when my monthly account renewed, even though i had later purchased a two year, (if you do that same, make sure you cancel your monthly after you buy an annual) and 3rd time was when a connection stopped working, solved it quickly via the online tech support.

PureVPN is very responsive - both on the sales side and the technical support. Their app is easy to use and is pretty reliable. I would recommend this service to others who need to use a dedicated IP and/or VPN.

I was stuck in connecting with my username and password, kept verifying and was not going in, at the end they solved the problem. I though i had to prepare myself to changing all systems to English for techs to remotely control my computer.

Chat Service for Technical support was fast and efficient. Ivan provided me with direct and straight to the point questions, after which promptly sent me the details for my account to my email and helped me to resolve my problem within 2 minutes. I would like to say that Ivan has provided me with Excellent Service

Just wanted to say PureVPN do not refund your money (despite they advertised on their website, money back guarantee!) if the vpn do not work for you, in other words they are scam. Some of their features such as Split Tunneling are not working.

Great customer support when you need it. I somehow lost my password and the instant chat was there to help. They were able to send me what I needed via email right away and off I went. One of the easiest solutions to getting a VPN

As above, 18Mbps using VPN, 125Mbps after switching off. Buffering even though I have a 200Mbps connection. Can't give a zero star review unfortunately. Sometimes you start your connection and the vpn takes an age to connect also. 94Mbps then 136Mbps on second test.

If you run into any problem they will not rest until its solved. I have used their VPN for some years and its only getting better and better. The only problem, and that goes for any application you may choose, is when you change OS or device and you might need help to get started again. There are many providers of VPN services but I choose the one that always been there when a problem occurred.

I spoke with O'Brian tonight and Ryan the other night and not only was he knowledgeable about Linux, he was extremely helpful and polite. Linux is a different animal, a cow for my distro. I rarely get to use a GUI or Gnome so it's based a lot on CLI. I have dealt with other VPN services and by far PureVPN is the best, especially for security. PureVPN is one of the few that houses the security of IKEv2 and with their ever-growing numbers of servers, you can't go wrong. This is not a paid for opinion, I took the time to write a small column about the professionalism and expertise that the PureVPN shows and executes. I am the CISO of a major corporation located in the US, Ireland and India & when it comes to security and professionalism, I know what I'm talking about. Both these guys should get a full day of "PTO" CISM | CISO - JoeE

Took me a while to figure out what was going on. But a quick chat with tech support and I was able to get it up and running on both the fire stick AND my router. You have to look a bit to find the chat, but it's worth the effort. Tech support was VERY helpful.

I am a software developer and a hardcore Linux user. It literally took me 5 hours to switch the Internet visibility of my infrastructure to PureVPN (I use their dedicated IP add-on which provides a static public IP). Everything worked like a breeze ever since. Apart from the quality of the service, I would commend the richness and the quality of the configuration guides, particularly Linux ones. The only hiccup was with my first attempt to pay (the web system wouldn't provide the correct list of states), but that was handled perfectly by their support staff.

I CANT BELIEVE THEIR CUSTOMER SERVICE, IS INCREDIBLE,VERY FRIENDLY I LOVE IT.I recommend . I really like it. I would give it a thousand stars if I could. I would ask any person that want to have a wall of protection to chose pure vpn.

I had a problem while connecting to the VPN and the customer service is just quick and reply me fast. And they help me solve the problem in 10 mins. This is a satisfied customer. Thanks so much. I love your service.

I’ve used other VPN services in the past but none can compare to Pure VPN. All works fantastic. And the customer service was amazing! Prompt, courteous and extremely helpful. Highly recommended for sure. Five stars aren’t enough!

I use PureVPN for a static IP address. The price seems reasonable and it generally works well. When I have had the occasional glitch, livechat support was almost immediate, and was friendly and effective.

All worked well. nothing did not work! I have yet installed my server, but with this fast help and info provided I am sure it will work or that I will get best assistance, since I have already had that I assume it will be any other times as well - within 1 second I got the best help... and I have worked years in support and such, and this is top notch

Having said that, for me it has been quite difficult to set up. I use Safari and have had to learn chrome as that is the platform this vpn works best with. Jakub at Team Viewer has helped me immensely with setting up my computer so that the VPN works the way it should. So, for Safari users, remember to load chrome before turning on the vpn and you should have no difficulties. We live in a tech age cul-de-sac and so have a hard enough time getting internet service, much less good quality streaming so for us a vpn is imperative. Thank you to Team Viewer and Jakub for helping me with the set up of my computer.

Sometimes it is difficult to stream, and it can take a while to get someone to connect with Team Viewer - but the team viewer tech support is brilliant. We live in a cultural cul-de-sac so it is important to us to be able to stay connected with the outside world - we have used 5 or 6 VPN services over the past 5 years and PureVPN is the fastest, cleanest one.

I could not properly connect - I had support via the members chat (Stephen James) - he helped me through the settings and suggested to change the protocol (by default it was PPTP, I changed to L2TP) - this quickly solved my problem. So four stars for PureVPN, five to Stephen!

Stephen James Helps me tremendously. I have been using for 4 years now and want to use it untill I die. I do not know about others but for me this has been nothing but a life saver. My Time frame was over and I needed to use it urgently and I got 3 days extra seeing my previous commitments. Who helps like that, right? Well they did. I love you guys for it.

Using PureVPN since two years and it is working absolutely fine. Customer service is really excellent. You can reach them any time. Really great value for money. I Recommend it. Keep up the outstanding work.

New to the VPN world and without technical knowledge, I was helped during installation and after a week or so to set up DNS by tech support. They are quick to answer (chat is instantaneous) and provide adapted support (links and details when you want to understand). The support only makes it worth the money.

I'm using from one year and I can say, I've had no problems with connection from every device. I've got on Microsoft devices and also on Android. On Debian it was not easy to configure, but I resolved with extensions of the browser. Price is good. Help desk is fast with chat with very skilled people. I'm very satisfied. I thought today this is the best service that I bought on internet.

I love it. Customer service is great and they don't make me wait. Its easy to use too! They have different functions for the different things you would potentially need to use the app for. I highly recommend.

I was helped with a billing issue,and they went the extra mile to help me.I was refunded for automatic billing, and I was given a free month. They were extremely helpful. They resolved my issue in minutes.

Been with PureVPN for some 4/5 years now. Sometimes have a login issue after an update but the tech help desk sends a link that usually sorts the problem and I'm up and running again, other than that PureVPN does what I want.

Using PureVPN for 2 years now. The application on laptop/desktop is very friendly and easy to configure. The customer on line support have always been helpful and patient. My requests were solved very quickly. Regarding the VPN, I saw it over perform sometimes the upload (VDSL) on WIFI. I could have played online games and been surprised that i was connected on the VPN. I saw a plenty of response and the How to on the site to help me manage some situations. I did not test the 'alternatives' ; but for my using, I love it.

Online chat with Neelov to solve problems was done very easily. I am not very computer savvy, so it's good to get simple instructions to solve the problem. Generally easy to use PureVPN and good value for money.

I am amazed how fast and professional was the customer service agent Neelov! It’s a great product and it’s amazing customer service, congratulations. I’m definitely able to use the service to retrieve the contents I need on my daily job and personal time.

Last few days, I was trying to extend my contract from 2 years to 5 years but your agents I contacted were unable to tell or show me how to do it. I was very frustrated and about to give up PureVPN. Fortunately today , your agent NeeLov was very helpful and able to resolve it. Thanks a lot , Neelov.

Good service, attitude, fast speed! Very high price! ~ I am one of China's users ~ very high value of VPN ~ encountered problems, customer service is very patient and answered quickly ~This vpn is really good for Chinese programmers！

Have been using it for 2 years now & haven't had too many issues. When i have contacted customer service. They have been extremely helpful. Offers a variety of options & loads of servers throughout the world.

For me it works exactly as it mentions. Though in the beginning I kept getting cut off and had various other problems, I got online, help whenever I needed it. Just now I had a problem, which was sorted out in less than 5 mins by Stephen James. I love this product and they have great online help.

Good service. Thanks to Arthur. I need my IP address to be a Chinese IP address but i can not achieve it by myself. Arthur the technique engineer helped me on it. He fixed it after some work perfectly.

The best support you can ever dream of, the VPN is also super fast compared to others I have used. Shout out to Abbot on the support, amazing support skills right there. Thanks, I will recommend you guys to others! :D

The app itself whether on laptop or phone is a bit confusing especially for newbies. Having said that the staff are more than happy to assist and lead newbies down the right path or answer anything they are confused about,they are really friendly, helpful, respectful and patient thank you for the help you always give.

Good service, good customer service. Every time I got issues they always help me to fix it without any hesitation so I will recommend this VPN service to everybody. Hope everyone can have a good time with PureVPN

I am using PureVPN since November 2017, and I am really happy with them. Because of this VPN I can play online games with lag free and smoothly. And I can watch Netflix And BBC channels without any problems.

Arthur was very dedicated and focused. He showed a lot of patience. Very good support. I had problems with my UBUNTO 16.04 and Arthur directed me and tried to overcome every obstacle that we faced. I will definitely recommend PureVPN

Once again I have been extremely satisfied to deal with your very well prepared TeamView expert ... who are and remain the diamond of purevpn !!! I will commit myself to bring other clients with no regret. respectfully yours Dr Robert

Being a non tech minded person I was having huge problems accessing the feeds I wanted to watch. The live agent was efficient, helpful and got it working in minutes. I can't ask for more than that.

Awesome and fast support! Fixed any problems I had with the app really quick. Also when I bought an addon but found out I cant use it for my purpose they refunded the money really quick. Does everything a VPN should do with some extra's!

I've got an issue with my upgraded plan, definitely I did something wrong, but Kayne of Support Agent solved everything in less then 3 min!! Good service, best price and really competent staff!!! Many Thanks

Just had a customer support session with Neelov. It went well, I think. Will try to connect now to confirm. There was a billing problem with Bluesnap and poor communication led to my account being canceled. Neelov sorted it out via text chat.

Suits me fine. I need a service I don't have to fiddle with, lots of options and that won't slow me down. They recently updated their services and software and it looks like they're bringing their A game.

Fast, reliable connection for streaming UK TV. Any issues are promptly resolved with online chat. The iPlayer blocked the IP I was connecting to, but I was given an effective workaround. Having tried other providers, PureVPN has been the best value for money.

I had an issue with renewal, contacted online support. and it was resolved with just once having to tell support what I requested. It was resolved in a minute and I could see the corrections online. I wish all support staff where the same. BTW: I've used PUREVPN for 2 years and have been happy enough to renewed for another 5 years- due to their excellent speed.

I'm not good with this kind of stuff,but with their service and support they helped me a lot and guide me step by step until my Purevpn was working. For the app (PureVpn) itself I personally like it so much because for people like me that lack of experience with technology, this app is pretty easy to use so I think everyone can use it.

I'm not an IT specialist, but I recently wanted to set up an ASUS router to connect to a VPN so that I can access content from my home country. I have previously used two other VPN services to varying success, but this time I did a lot of research, I looked at some various blogs and PC magazine websites and PureVPN seemed to come out on top so I thought I'd try it. Have to say, I've been able to stream TV and connect fast without any major issues. I had a connectivity problem on one day, but I opened up the live chat support on PureVPN's website, and I was able to get the issue rectified within 2 minutes of speaking to the Agent!! That in my opinion is great customer service. Overall, the VPN is doing exactly what I want from it, and I feel like I made the right choice!

After Apple decided to remove PPTP type to connect to VPN was a nightmare to set up without use of an external application. Thanks to Stephen James to help to setup this too quickly. His attention was great and pretty kind.

The service works great, and when it doesn't, their tech support is very quick to respond and has been able to solve every problem without exception. Solved my Netflix, ABC, and Amazon Prime Video issues.

So far, my experience with PUREVPN has been really perfect. If there was a problem and I had to contact the support team, the help and care I've got was great! I can really suggest PUREVPN and it will be my one and only vpn solution!!

I had an issue when my renewal time come but one of their support members (Stephen James) solved it for me in a few seconds. Great service is not only limited to perfect uptime of their servers but also how fast they can solve the customers issues. I just renewed but I will probably renew again next time around.

My Pre-paid credit card will not work. Excellent customer support. So far, So good. I tried another VPN and they would not reply for a week at a time. I need a trustworthy VPN like PureVPN that I can count on. I work for a company that needs privacy.

OCS is the best, super fast and super concern. Because of OCS like Frances. I always travel to 3 countries and each one of this countries have their own set of internet freedom law. Pure VPN solve my issue Thumb Up to you again Frances.. Well done... I will sure recommended all my friends to use Pure VPN, why? again because your OCS is superb.

Fastest VPN I've used, love the different options catering to your specific purpose. Having desktop and mobile options is also great. The recommendations for faster streaming is also helpful and there is no shortage of locations to select.

Stephen James was excellent and is the reason it was easy to stick with this what at first seemed like a confusing product as described in PC magazine. I am not sophisticated and he walked me through all of it so I can now use the product on all my mac devices with ease.

Everything works just fine. Customer service is really excellent. You can reach them any time. And the price is the cheapest among others. I would really recommend you to give it a try. And it's easy to use.

Fast response from the support team and he was too kind, so I will renew my account without any thinking of make another account on any other VPN company, thank you PureVPN for giving me your great service.

I've had some issues, but the support is really good and helped me to solve it. For the moment I only have been using the app for 1 day, and for the moment it's pretty cool, i can watch Netflix and other stuff, but I repeat the most important thing of my review, the support!

I have been using PVPN on Win for some time & was having issues setting up for Mint, tried several 'How to' guides then spoke with Tevez on Online Chat. Turned out to be my error but he was responsive and narrowed the problem until I realized where I'd gone wrong.

The best customer service and support ever, I would recommend to friends to join 10/10! Also very friendly service step by step support is the best, Great A class customer support in the world and best VPN service.

Excellent Support, Superb VPN Service. I am using this service since almost two years. I have tried few other popular services providing dedicated VPN, But PureVPN gives the best support and Quality service. Really great value for money. I Recommend it.

Everything worked well and as soon as I got a problem the Live Chat helped me very fast and I got a response in about 10 seconds. Thank you very much PureVPN for the very good Service and good Help The best VPN for me!

Super easy to install and use, different modes for different speeds and VPN uses. I had an issue and used the online chat to contact them and Ivan solved my problem instantly - A++

I purchased an ASUS router together with the PureVPN service. I asked for support to go throughout the setting up of the router. Tevez assisted me in 2 stages, first to fix the settings in the router and then in providing the right server name. I now have the service I need. Thanks Teves!

They help me 7 times through email. very good. like this: Dear Customer, Connecting to China server may be troublesome however you are suggested to try. Here are the China servers:... and this: Dear Customer, Apologies for the inconvenience you have faced. You are requested to please follow the steps below on your windows App: 1. Please follow these steps in Pure VPN app 2. can you see a settings button on top right corner? 3. if yes click it and from left pane select modes 4. from modes select dedicated IP mode (scroll down its in the end) 5. click back button on top right. 6. Type server address in the dashboard...... so thanks.

The chat feature is OUTSTANDING, I had not yet received a password for the member login. it was quickly corrected and I also got a link to a support video which saved me hours searching YouTube and google. Keep up the outstanding work.

Switched from Private Internet Access to Pure. PIA slowed to a crawl and became unusable. PIA's instructions and support were cryptic and useless. PUREVPN is ultrafast - virtually indistinguishable from no VPN at all. User interface is excellent. Installation was easy. Support is great. And the price is right. Great product!

If you are patient enough you can wait for a good deal and have a really good price for a good vpn. The servers are good so it's perfect. The only problem for me is the difficulty to connect because there are 2 different logins, one for the website and another for the application, it's kinda weird but except from this, everything is okay.

Ivan was great. I have been having the issue with proxies being blocked but Ivan told me about the new plug in Firefox. My subscription runs out in a few days and I was thinking about cancelling but with this new break through, I will be sticking with PureVPN.

PureVPN has apps for all my devices. I can start watching overseas shows on my iPad and continue on my iPhone while travelling. Also great app for Windows and Mac. I've been using it for years and I can't think about using another service. PureVPN is the best also in costumer service. The attendants are always ready to help with our doubts. That's why I love it and recommend to all.

I got PureVPN purely because PCmag gave it excellent rating regarding speed. SPEEEED...Exactly what I'm looking for when streaming movies/series & it is quick upon loading content, however I did encounter technical issues at first but after assistance from the Live Chat, all issues were sorted. I still however think that the VPN connection can be simplified by just clicking "Connect" without having to play around in the settings. Maybe my issue was unique but nontheless, the immediate assistance from the Live Chat team was exceptional. Thumbs up.

Your tech support was excellent. Problems solved quickly and professionally. The manual setup was easy to follow for the Mac. The manual setup on iOS 11 took a bit of tweaking, but in the end the tech's step by step procedure worked fine.

I found the PureVPN app very easy to use and although I had a few connection problems (which turned out had nothing to do with PureVPN), the PureVPN online chat support very quickly walked me through the solution to get me reconnected again. I give PureVPN 4 stars because of ease of use and security and great support.

So I couldn't connect to the US and tried a million times. Ended up chatting with Tevez in customer service, who fixed the problem for me in less than 3 minutes. This is what I love about PureVPN - I hardly ever need customer service, but when I do - they just know what to do.... :-)

To disconnect from the VPN, you must click a tiny "back" text that turns out to be a button, 0 user friendly and hard to locate via app interface logic. I would strongly recommend the developers to implement an on and off button as to facilitate its users a comprehensive way of managing their vpn.

This help session was excellent. The technician was helpful and right to the point. Very quick to respond and got the job done very quickly. Great to have real person in real time . Keep up the great work.

Customer service was friendly, instant improvement on download speeds and availability. I am glad they came out with the easily downloadable app because I never did figure out how to install from a USB (I have an iPad, not a computer and I'm not very skilled)

This one might not be for you. Perhaps you are being pressured by the kids to add a vpn,after all the news of the holes in WPS...They don't want their inheritance headed over to Nigeria. PureVPN give you options; the exact opposite product is Secure Line by Avast-- you must face only one challenge: push "connect". However, I don't want to make Pure seem complicated-- for any person of any age. At least within Chrome, a Chromebook version capable of installing and ? Android Apps from the Play Store-- as well as the Web Store for installing Chromebook apps and extensions..... Without any effort on my part, other than giving each VPN a tryout on my chromebook...Google had already listed the two VPNs as your "Options"-- both VPNs having a "settings"-type wheel to simply push to choose. One click, both would start right up in Google's preferred default settings. If you want more, and like me, would choose imaginary control over a press they fun wheel-looking things and just observe the magic. PURE VNP, offering both ease of use for beginners, as well as control freaks that wish to lord over settings You have to at least grasp why you get options. Which is excellent if you aren't afraid of computers.

I use it in South Africa. My ISP was always throttling me. With PureVPN, it has corrected the problem. Their customer services are always very helpful and is always willing to assist where possible. Thank you

Slow to connect to some servers at times. Switch to another server tho and it connects. Good value for the money and the support is top notch I've tried others but this service is better. Easy to set up and interface is easy to navigate

Help and Enquiry Team at pureVPN has provided very good CS support for new subscribers like myself. A step by step guidance throughout by assisting me patiently on setting up of the software on my laptop as well as other mobile equipment. Having used several VPN, and currently, PureVPN has proven that it "Work Fast" in those countries which websites are forbidden. Thank you very much Cosmo

I got PureVpn a couple of days ago after comparing with several of the "high ranked" competitors, none of them (NordVpn and Cyber Ghost) have the download speeds of PureVPN, with the others, made several tests by changing servers in US, Europe and Asia, PureVPN was the fastest in all. Interface is great, easy to use, lots of servers and no drop off's so far. I had a technical issue and their customer service team solved very fast and in a courteous way ( thanks Hamlin!).

Some minutes ago I bought a 5 years VPN plan at a great price. PureVPN is a great VPN service. I had a problem in the expiry date of the new 5 years plan. I contacted the support. Their response speed is incredible. They fixed the problem in less than five minutes. I suggest PureVPN to everyone interested in a serious VPN service. Thanks so much!!!

I had a technical question and received a very fast and satisfactory response to my inquiry from the technical staff member named Hamelin. He was knowledgeable, understanding and fast. I found the PureVPN customer service to be excellent indeed and much better than I had expected.

Five star service from chat window, got me hooked up fast to a dedicated IP service. I would recommend Pure VPN to anyone who travels abroad regularly. Working abroad can be tough with connectivity and Pure VPN solved all of my connectivity and IP issues without fail.

Had a small payment issue, contacted customer service and sorted it out right away. It was the best i have seen. Fixed my issue in less then 5 min without question. Was pushed to the right representative to resolve my issue quickly also.

Installs fast and is reliable for surfing the net without any worry as to who may be watching our efforts. Any questions as to operational errors or non compliance are answered promptly and efficiently almost within seconds. Would recommend unreservedly to one and all.

The vpn is easy to use. Speed, servers, support...all top! Had recently a problem connecting to servers which was solved by the support team within minutes.....and you know what ? Was my fault....wrong credentials. :-) 100% recommendation !

It worked fine but when I had trouble, Support Fixed it in 15 min or less, depending on your problem mine was about 10 mins and under. Multiple Protocols Multiple Options Great IP Hiding It gets better every time they update.

First of all, it runs on my old Mac laptop which will only run OSX as high as Snow Leopard. Secondly, it was fast and easy to install. Third, it's easy to understand and use. And finally, the one time I had a problem connecting the support was amazing. A very patient and skillful tech stuck with the problem for nearly an hour in live chat and finally got it fixed. Patient, polite, knowledgeable. Can't ask for more than that. I only wish all online tech support for other things was this good.

Speed, servers, support...all top! Had recently a problem connecting to servers which was solved by the support team within minutes.....and you know what ? Was my fault....wrong credentials. :-) 100% recommendation !

Although i used their service for only a month i could see that my internet speed was not affected. Thanks to their great number of servers and their quality. The customer service is also amazing, nothing short of what you would expect.

You can't go wrong with these guys - great service - unbeatable price - customer service, super responsive and has never failed to address my issues, rare that they be- I would never consider not using a VPN again in my lifetime.

Very kind and effective assistants. The controversy was resolved effectively and in no time. Very kind Kayne as well as all the people I've contacted so far. Perfect service. Nothing to say. You are really gently.

I think PureVPN is simply the best in every possible way and the customer service is fantastic. I would highly recommend it to anyone! primarily because having renewed my subscription i encountered a problem and while it was clearly my mistake the technical adviser quickly figured out the error and was kind enough to take time to explain my error to me., without making me feel like a complete idiot.

Small problem fixed by Stephen James excellent support,currently running on two phones one android box and one tablet flawlessly,competitive priced product,well worth the money,i am not a technical user so don't Know the ins and outs but it works for me and it's simple to set up use with 24/7 help line if you should need it.

Extremely well partnered i received a discount and in less than 6 minutes i get the renewal ready 24/7/365 customer service is a great idea. The vpn works well but needs to develop a feature to download videos.

Tevez helped me find that I had two accounts and was able to fix my issue and close the unused account so I never run into this problem again. Best VPN service anyone could ask for. When I was trying to use the VPN service on my mobile phone and windows computer, their comprehensive guides made the process easy for anyone to use, no matter your level of technological literacy.

I had an issue in connecting to the app, I spoke to a couple of people before being able to fix it, but Tevez was very reactive, smart and efficient. The live chat is quick and Tevez really asked good questions, not stupid questions like "is your computer plugged" sort of question. Thanks again! Martha

This VPN is easy to use and it's reliable. It's improved enormously over the past 18 months since I got it and I will be staying with it for the foreseeable future. The customer service is accessible and good. It's reasonably priced. What more do you want?

They got so many servers in the world , and the connection it is so good. But the most important thing for me is their support was excellent, i'm not sure about the other VPNs are this good or not ,but pure vpn is good enough for me ,that's it.

Everything work perfectly. The assistant by chat is very quick and professional. I really like this service. I use it every day from Belgium when I want to watch french replay TV, nothing else to say but this VPN IS great great great.

The service functioned perfectly and I have a live chat with customers support that kindly helped me in what I needed! He helped me patiently and efficiently with my problem so I could solvent right away. I highly recommend PureVPN!!

I've been using PureVPN for a year now and never had troubles. So I re-signed for another year. With great support from their online chat I was able to extend that deal to 5 years to their cyber monday sale, which I actually missed by a week. Looking forward to 5 years of easy to use, hassle-free VPN service at an unbeatable price.

Awful VPN. Connection worked fine for the first few months, then, after a few months, it started dropping every few minutes, making it impossible to use. I've tried everything the help desk suggested but nothing would work. Clearly a problem on their side, but they refused to refund. So, stay well away. It will stop working and they will keep your money.

Their customer support is very patient and helpful and does not leave the client disappointed, My account had some technical difficulties and was not logging in after a while, they gave me guidelines to get myself through the error and get things worked out.

Works fast, reliable connection, easy to use on Android, Wii, Windows, no complaints. Even better than CyberGhost to configure it on Android OpenVPN. Just signed for 5 year plan :) The apps load faster than others I have used.

Speedy connections for almost every country you can think of. Excellent pricing. Great tech support. Cost effective, good software and reliable. The website provides clear instructions for installation on many software platforms. There are even additions and extensions for Chrome and Firefox browsers. Can't ask for more.

I haven't had any issues with PureVPN , I've tried Nord ( instant regret ) and a few others too , Pure has never given me any issues at all , if I've been stuck i have been given assistance in language i can understand and the cost has been great as an Australian user of a VPN service. And to top it all they gave me 4 years for the cost of one year .

I had an issue with my VPN and decided to ask the help desk for help. Tevez, the support agent, walked me through the required steps and helped me fix the problem right away with very little trouble. Purepvn always delivers a good, strong connection and is well worth the money.

Awful service. Connection worked fine for the first few months, then, after a few months, it started dropping every few minutes, making it impossible to use. I've tried everything the helpdesk but it would not work. Clearly a problem on their side, but they refused to refund. So, stay well away. It will stop working and they will keep your money.

Stephen James provided the perfect solution to my issue and he did it very quickly. Amazing support! I needed to access a website from Germany and wasn't able to do this via the basic product functionality. Stephen provided me the dedicated IP and now my stream works perfectly.

PureVPN is a very reliable service. Not only do they keep your data secure by offering secure encryption, but they have 750 servers in 141 countries all around the world, with thousands of IP addresses to choose from. Is a great app, fast and reliable in any situation and operating system. Also the support center is fast to answer and give me all the tools I need to set my machine. Thanks to Stephen James

I was dealing with an issue for a long time and my assistant, Abbot was extraordinarily patient. I was irritated because this issue persisted for a long time, but Abbot stayed level headed and polite, and quickly brought a stop to my troubles. Thank you Abbot. Also, I have been extremely happy with Pure VPN in general. The issue was related to a misunderstanding about an advertisement. The service works perfectly, I don't ever want to change VPN services.

It worked really really well, and the company was quick and efficient at processing pmt and answering all my questions. It was a pleasurable experience to obtain a great service and awesome customer service.

I have used PureVPN few years but today I needed customer support first time. Changed my subscription to other plan. No problem, everything went well. My experience was that service is excellent and I'm satisfied.

Have always found them helpful and prompt in dealing with queries. Live chat is responds quickly to queries and doesn't try to hurry you through, making sure all aspects of query are dealt with. Happy to continue to use their service. Score 4/5.

I have Been using PureVPN for years. Great if you travel a lot; you can access the US from foreign countries anonymously. Plus keeps the hackers away while you are traveling. Also can watch American TV when away. Their chat service is great! They have lots of servers in most countries.

Love PureVPN; over the years I found it to be the best VPN for me. I travel a lot and need the VPN to protect me. Also, I like to use it when I'm in Europe or Asia to access my US accounts which don't like visits from foreign countries. Great for watching US tv, etc. And great in airports. Easy to use too.

Chat and support are amazing and they will even remote help when needed. The App is quite simple and the setup guides are straightforward too. Its the best of 4 providers I have tried in the last few years.

Excellent technical support, the features seem to work for me on Windows, Samsung Galaxy Tab Pro clients so far. I'll need to try it on a Nvidia Shield. The only downside now is the connection speed to certain sites in China seems to be slow. Again, will need to test further.

Resolved an issue with my contract very speedily. In the past, they have been excellent at resolving technical issues and also explaining the different types of contact available which are most suited to my needs. They also have stable and fast vpn connections.

With chat Customer Service. Started with Hazel, she took the basic question I had and in rapid fashion transferred me to Stephen (James?). Stephen answered my original question in a blink and two follow-ons even quicker. My observations of CS offerings by a host of companies across the spectrum of business pretty much mirrors human performance. Luckily for me and many others Stephen and his colleagues are far along the curve to excellence. Thanks and congrats. Richard PS If is review is judged untruthful, please reach out and contact me. I would consider such a move that of injury to my integrity.

Help Desk is always fantastic and my questions answered within seconds! My service plan is not expensive but always reliable which makes me to recommend everyone to use PureVPN. Thank you very much Guys!

All seems to work well tech support is knowledgeable and helpful and friendly. Good support is very important to instill confidence in the user that company stands behind product. So far pleased with purevpn keep up the good work.

Fast, efficient and friendly support from Oswald Hale at PureVPN today. Excellent service and great result. I am very happy with the company, product and service. Thanks very much!

Customer support is first class, the engineer, Stephen James, was really helpful and talked me through the problem, as I am a little bit tech savvy it helped but I am still coming to terms with the vagaries of windows 10.

Love the service of them. It is really fantastic. PureVPN has great performance, both on computers and mobile devices. The customer support is fantastic, there is a range of ways to get in touch, including; email, support tickets, social media and live chat (we only had to wait for a few seconds to get a response back – it was detailed and very helpful).

Pure VPN has excellent service and servers in a lot of countries , I have use it for several years, for me is an useful everyday tool. I recommend it 100%. The speed is very good you don't have to worry about this, and there are app for mobile devices, and for PC too. Really good service.

I have used various VPNs and by far and away PureVPN is the best, secure, stable and with a great back office team who are always willing and ready to help - try this one last, you won't go anywhere else!

Chat always works,rapid help, people that know what they are doing. Honest answers. I am specially fond how they guide you step by step and wait till you are done connecting ,very pleased with the service so far 2 months now! Sometimes servers get slow that's about it!

The technical support and customer service are excellent! They managed to resolve my registration issue right away. I have been a member for a couple of years and have had no issues. Great service and very fast.

After 7 years of personal customer service in IT, I understand how exceptional it is to find so many outstanding, FRIENDLY and knowledgeable staff. If there is an issue, real people are waiting online to solve.

The technical support and customer service are excellent! They managed to resolved my registration issue and followed me all the way to resolve it. Keep up the good job! I will sure recommend my friends to use PureVPN.

Great Service, very fast and secure. Using it from about a Year and found no issues with it. Features Like Split tunneling, Multi-device support, Unlimited server support are matchless. Online Support is also very fast and accurate.

I could not connect anymore to my VPV and a super professional solve this problem quickly. What else. I recommend PureVpn because the most important is the service and with PureVpn the service is here. Fantastic, i tell you, fantastic.

All works well, nice prices and good service. Just had the update and the chat service was very good. The charge is on a monthly basis and it's easy to stop it. Also the first installation went well. In fact it's so simple to stay anonymous online.

Over the past 7 or 8 years I've used 5 different VPNs and PureVPN is the one I find the easiest to use and it has great features and great service. I had a problem today. The interface wouldn't show on my monitor. I've been using it for about a year now and it's the first problem I had. I submitted a ticket to their support group and within an hour, they had me back up and running! Great work!!

The service is great, they have been a great help every time, the program itself is a little buggy and leaks ipv6 so you best disable ipv6 in windows to fix this. It is working with netflix (the chrome plugin works best with netflix US) and it supports split tunneling.

A good product but hard to find a person with patient as I am not a computer expert. Most of the time your online personnel just sent you a link and you have to do it yourself. I finally got it done through O'Brien and i believed he is quite knowledgeable and helpful.

Top support. Fixed my issue with some work... support didn’t leave until it was fixed. It required setting new password as well as manual configuration. It was like he was holding my hand all the way through the process! Thanks

I have only started using a VPN and have run into a few things I didn't know and also an issue with it. Their support chat is excellent and have helped me out with every issue in a professional and timely manner. Very happy customer indeed.

Simply the best in all respects .In my Opinion you can't get better all around service From any other VPN company. Many IP addresses for servers around the world. Fast speed when surfing the net. Best support i have come across. All the features you need to get your work done quickly and safely on the net. I have used for 2 years and i am obviously happy with their response in live chat and the performance running in win 7 under win 10 laptop. i feel secure that my IP address changes , because i checked it with many different international websites. It works well alongside my Microsoft defender , no issues with my browsers , Firefox,Chrome,Steven Harris.

This VPN has excellent support, which truly helped when choosing a suitable VPN for my needs as well as whilst setting up. O'Brien was a great help and a savior today, who patiently and professionally guided me through a manual setup. Many thanks

I've subscribe a few months back while having cyber attacks. Purevpn provides what the advertise.. Great VPN so far.. Support is good as well which I never needed because of my good skills. So far so good.

PureVPN's servers are slow and unreliable, at best. Connecting a router to their list of servers is spotty. The tech support is like someone reading a manual, no real expertise. I paid for a 2yr subscription, but that money is gone as PureVPN does not care about customer satisfaction. a word to the wise...........STEER CLEAR!!!

I wanted to test PureVPN, as it supposedly has good split tunneling options. First of all, the OS X version of the PureVPN software has ZERO split tunneling features, and this isn't mentioned anywhere I can find. Second, they wheedled out of the 7-Day Money Back Guarantee since I paid with Coin payment system... This was the only Bitcoin payment method available... In the list of refundable transactions Bitcoin is listed. Bad business practice, making a big deal of the 7-Day Money Back Guarantee and then fine printing their way out of it. Support was completely resistant to helping. From the rest of the review comments here, I think I'm glad PureVPN didn't work out.

Works well and I am up and running in moments. I talked to the tech support and they were quick to lend a helping hand to get me started. Licensing comes at a great price as well. I am glad I made the decision to go with PureVPN

PureVPN is very very very BAD. if you ask for the money in 7 days they never reply. It is bad all the time and the hotline is tells you to send an email. Please don't use. the router connection is not stable,and when it is telling you are in USA in reality it is in russia.

Not sure why you want a VPN, but if you want privacy, if you look a little wider you'll find how badly PureVPN fails security tests and is inconsistent regarding keeping logs, I suggest you look elsewhere for a VPN. interfaces, options, how they deal with online help, all interesting but not really the reason you want a VPN.

I had some bad experience with VPN LAND. but now i use PURE VPN. Its a good service with no problem what so ever. Its fast, easy and not expensive. It supports router, IOS, android, windows and Mac OS. Never had any problems.

Every time I have issues, I just go to their website and open the help desk window, ask my question, and problem solved. They are really professional and patient. So if you have any issues, do not hesitate, contact them for help.

I gave PureVPN a shot for several months but found myself constantly disconnecting from their network because of the slow data transfer speeds. Overall, my experience in connection quality was spotty at best. Additionally, their software (i.e. their Mac client) is not a polished experience. I can't recommend PureVPN.

PureVPN is a quality service that provides versatility, convenience, and security. Not only do you have loads of customization options, but also secure encryption, as well as some impressive features, such as use intelligence, thousands of available IP addresses and 180 secure server locations, with more being added all the time. Additionally, PureVPN offers true 24/7/365 customer support.

PureVPN is scam! They offer money back guarantee but when you ask it they say your payment method does not included in refund! I paid via Bitcoin through CoinPayment. On their website Bitcoin is refundable but when ask for refund they say bitcoin through Coinpayment is not refundable (it's a joke)! So how is possible to get refund via bitcoin?

They are being polite at first but after you bought their product,they will curse you,ignoring you and left you with the worst VPN service you ever had. Today I got Juliet from sale manager cursing me and Demain who's being sarcastic.

I have only just got everything set up on my laptop and my tablet, but I am sure I am going to be very happy if the service I have been given is anything to go by. Will also add to my phone as well as a lot of my information is confidential.

No customer service, no refund even where the service doesn't work, terrible technical support. Foreign servers don't actually work. Avoid - or at least use the free trial before you commit, otherwise risk wasting your money!!

The customer support is really bad. I had to jump through loops to find out my modem wasn't good, then you can't use modem router combo, no guidance. So finally found a great router through the help of another vpn company. Still waiting on router to arrive, so I wanted to cancel before the 7 day window. Had to jump through hoops to get the cancellation department, which was a link to an email. Once I emailed for cancellation, I had to fight to get them to cancel me. Once they cancelled me, I got no confirmation email or refund. So I had to follow up about a refund. That's when they tell me I have to go to the 3rd party site where they sell lifetime subscriptions called stacksocial. Only to find out that stacksocial may or may not offer me a refund. So why did purevpn say they are cancelling my order. Overall the customer service has been a nightmare and I'm afraid I'll just eat the cost if they don't refund me and move on. Yes, it's that bad. Imagine spending days talking to these people in chat just to get the answers you need from another company. Laughable.

I have an issue, I let the support know what my issue is, they find a solution. It works like that every time. AWESOME. I wish other companies had support like this. I recommend purevpn to all my friends. Keep up the great work!!!!!

Horrible speeds on any of the nearby countries' servers. Sometimes the software would spend 3 minutes trying to connect and then error out. Both on Windows as well as Android. Too bad, would definitely NOT recommend.

Does not work. Too slow to stream and super slow even for normal surf. Watch out if you try it, they offer a refund but the policy is very strict and they make you pay even if it does not work for you.

I just purchased it yesterday like twice, because the first time nothing happened and I was redirected back to the order page after I filled in my credit card details so I thought maybe it failed and did it again but same thing happened! Contacted customer service (2-3 times to get to someone who was actually a little helpful) and they said I should be receiving the confirmation email and the single refund if I was charged twice in the next 60 mins, and all that I've received since then was an email asking me to do a stupid survey! I'm starting to have a feeling that they're scamming me...

You just need VPNs to work but when they don't and you can't stream or your privacy is compromised, you need good reliable support. This is where PureVPN excels. I have had a few different providers of VPN services with varying levels of success, however when things inevitably go wrong, only PureVPN really stood out and continued to troubleshoot until a solution is found. Totally awesome service and support, well priced services and an incredible number of servers and protocols to use. Now more than ever for privacy and security you need a VPN and PureVPN is the company we rely upon

PureVPN offers 24x7 chat support which a lot of VPN do not offer and it is really handy. Also they have plenty of advanced options, and have good speeds! Staff is helpful and strive to do their best for you. Decent price plans and ease of use. You can't go wrong without Pure!

Great speeds. Lifetime licenses available. Consistently higher speeds than my other VPN subscription. The client gets updated frequently. I've tested this VPN with most major testing sites and it is consistently perfect. do-know.com is a good place to check your VPN.

I am using TigerVPN for some time now and could not find any negative aspect. It has a decent selection of possible servers and a good network performance. My ISP routes any network traffic through 3 subnets internally (don't ask me why) and therefore my Ping shoots up to 80-100 while gaming. Using TigerVPN, I jump out the routing after the first hop, which gives me a Ping of ~30 while gaming. It is amazing how it's possible to play with such a low ping with a VPN between. I don't only have my privacy protected but also can play without any lags! I love it!

User friendly, stable and connects very quickly. The price was a definite no-brainer. Sets up automatically with your android and ios devices and requires no manual setup from the user's part. Simy great.

After taking a copyright class, I decided it would be best to get a VPN. Got a great deal from android central for a lifetime subscription. Love that was easy as downloading an app and logging in, I don't have to think about it.

Absolutely fantastic service. Their apps work like a charm. barely any setup hiccups and the speeds are great too! That being said you are not restricted to using just their apps. You can even use it with devices that have vpn configurations built in.

I've been searching for a VPN for way too long. I kept using free ones to get by but they don't always feel like they have my best interest in mind. After finally finding TigerVPN and running the trial for a week it quickly became a no brainer.

Amazing Service! very cheap and stable connection with good speed. I signed up for the Lifetime subscription. Absolutely recommended! Secure connection to Server in 40 Countries. Very easy to configure any client (Android, Mac, Windows, etc...). Thanks for this Service!

I have used the lifetime plan for a couple of years already. Price was cheap and it has worked great for me. At the begining connection program was a bit buggy but currently it works like a charm. I use it to watch streams and have had no problems with the buffering.

Connecting to VPN servers is unreliable. Speed of VPN is terrible. There's a reason why they made that special deal offer of $89 lifetime....they don't have any customers. All of them left for other VPN providers where the quality of service is better, reliable connectivity and faster speed on VPN. PureVPN is does not have the speed, reliable VPN Servers to connect to, and flaky initial connection. Save yourself from the grief and go with either: IPVanish or ExpressVPN. Both are good with reliable VPN servers, connectivity, and speed.

Difficulty connecting, sometimes takes 10 or more attempts and multiple setting changes.. Sometimes have to select another country to connect to in order to have any connection at all. This time I spend two evenings trying to connect and finally connected after a long chat session with support. Definitely not acceptable.

One of the best VPN I've used ever. Connectivity features are best as well as the speed is excellent. A VPN which costs 2.95/ month with the bunch of features is not bad. Some servers of US on Netflix is not working but love the other features. Working perfect except Netflix.

I got a lifetime subscription through stack social. I've been a subscriber for almost a year now and the service just keeps getting better. PureVPN is a innovator. they lead the pack by releasing new awesome features. They have support for just about every device. Good tutorials lots of servers fast speeds Their reliability has significantly gone up. It used to slow down or drop a lot but now it will remained connected for so long I forgot I turned on a VPN. I don't have fast internet speeds. around 15mbps Download and 3mbps upload. But I can get about 13 download and 2.5 upload with purevpn running on my router. The android app runs well and gives cool features like split tunneling, auto connect, & multi-port. I can't wait to see what they will bring next to make their service better.

I've purchased PureVpN about a week ago and so far I've been pleased with it. Pros: The actually program and user interface makes it easy to change servers and settings. I feel like it gives you a lot of control. I think the split tunneling is an interesting option that other VPN services to do not provide. It's nice that they have a Google Chrome extension. It works well if you just need your browser to use their VPN. I've interacted with the customer support a few times and have had yet to wait more than a few seconds for a response. Internet speeds so far have been great. I've seen others complain about this, but it all depends on the server you are connected to. If you connect to servers that are in the same country or a nearby country you will get better speeds than connection to a server half the way around the world. That's just my experience. Cons: So far their Android app has been a mixed bag. When it works it works great. However, there have been times where it loses connection and then is unable to re-establish a new connection. Which forces me to either manually connect it again. I've even had to restart my phone to get it working again. I did have an issues with DNS leaks, but that is easy enough to solve by manually adding OpenDNS settings on your router or manually entering it on your device. NAT Firewall is an ad-on feature. I wish they were like some others who offered it as part of their service. I'm not sure it is critical as long as you have another firewall running on your device, but it would be nice having the extra security as part of their regular service. Overall I would recommend and have recommend PureVPN to others.

Excellent quality, good rate and very good support. Only one problem in 2 years! It was solved in 15 minutes. I used PureVPN every day for 2 years. Never been disappointed and very good price.

Purevpn has served me well throughout my full year membership. No issues to report. The app also includes multiple options for the different types of service that one may look for. Technical support is also great. Last night for some reason both my username and password didn't seem to be recognised. Oscar from tech support promptly sort me out within 5min.

Problem with one of streaming sites, but very patience CS and knowledgeable Technical support..am ready for ONLINE now..

Team viewer helped. If I was a complete novice or someone with no patience, I would have lost it.

I think I had few challenges with regards to Bitcoin payment. I do'nt know if the connection between Bitpay and PureVPN is not very strong because I had been tossed up and down for a while before I finally got help. Ivan from PureVPN was exceptional and he provided assistance to rectify the matter. All in all I believe I will enjoy the service.

Most Excellent Customer service!!

As a non techie I totally appreciate the live chat support. For some reason my VPN didn't connect. Within 5 min. of chatting with a support person it's up and running again. I couldn't have done it without as it was a minor glitch. I hate all this "techie" stuff but it was totally easy.

Great support. Sometimes not working in China but generally fine.

Everything worked out great, I highly recommend.

Great Ivan, thanks!

Excellent support, always someone who responds in the minute! Thank you Ivan for his kindness, help and skills for solving my problem

Mostly everything is great. Wish I could communicate by code for swapping location or renew IP.

They do not have their own DNS server, so you will go with google, so for me, not safe at all

Used to work at some point , it seems that they kept on selling accounts dirt cheap till they overloaded their servers ! I am having huge connection issues now :/

tried this in two days my connection was lost completely the VPN dropped of multiple times - have requested a refund and will go elsewhere. been a load of hassle to be honest All I want is the VPN I paid for - nothing more nothing less